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After Hours Calls

For a life-threatening medical emergency, call 911 immediately, or use an urgent care facility if appropriate. If an emergency room visit is required, call our office for instructions to reach the physician on call.

For urgent, after-hours matters, please call our office and you will be directed to the physician on-call. The on-call physician will not authorize routine refills, provide pain medication or give test results, as they do not have access to your medical file.

For non-emergent matters, such as messages or questions for your provider, appointment requests or cancellations, prescription refills and samples, please use our Patient Portal. Portal messages will be returned by our staff the next business day, and frequently require less time on the telephone to complete your request.

Instructions for Pulmonary Function Testing

  • If you have had Covid-19 in the last 30 days, please call us to discuss prior to your appointment
  • Albuterol, Proventil, Pro-Air, Airsupra, Ventolin, or Xopenex can be used up to 4 hours prior to testing
  • Only nebulized breathing treatments with Albuterol or Xopenex can be used up to 4 hours prior to testing
  • Please stop usage of all other inhalers 2 days prior to testing
  • No smoking 4 hours prior to appointment
  • If you are unable to keep this appointment, please contact the office 48 hours prior to your appointment to cancel or reschedule
  • There will be a $50 charge if you do not show for your appointment

Instructions for 6-minute walk test only

  • If you have had Covid-19 in the last 20 days, please call us to discuss prior to your appointment
  • Please wear comfortable clothing and walking shoes
  • No smoking 4 hours prior to your appointment
  • Albuterol, Proventil, Pro-Air, Airsupra, Ventolin, or Xopenex can be used up to 4 hours prior to testing.
  • Only nebulized breathing treatments with Albuterol or Xopenex can be used up to 4 hours prior to testing
  • If you are unable to keep this appointment, please contact the office 48 hours prior to your appointment to cancel or reschedule
  • There will be a $50 charge if you do not show for your appointment

Appointments and Refills

The easiest and quickest way to request or cancel an appointment, or to refill a prescription, is via our Patient Portal. The portal will ensure your requests are routed to, and addressed by, the appropriate staff. Using the patient portal for these requests allows you to communicate with the office any time of the day or night, rather than being restricted to our practice hours.

We offer both virtual and in person appointments. The schedules vary based on the physician’s availability.  For virtual appointments, we recommend that you verify your coverage with your insurance company.  If you are symptomatic with an illness, our physicians will see your virtually.

When calling to make an appointment, you will be asked a series of questions about your condition. Please be specific when describing your symptoms. Please have your insurance information available when you call. You will be told if you need a referral from your primary care physician. If a referral is required, it is necessary that you have this information to us at the time of your visit.

If you are calling to refill a prescription, please call at least 48 hours in advance. When you call, you will be placed into our automated refill system. Please have the name and phone number of your pharmacy available, along with your prescription information. Your request will be reviewed by your physician, who can authorize the refill. Refill requests are handled during routine business hours Monday through Friday.

Patients requesting samples may leave a message in our prescription refill queue. We have limited supplies of most drugs due to changes that the pharmaceutical companies have made.  If you have prescription coverage, you may be offered a prescription in lieu of samples or coupons for many drugs to assist you in covering the cost.

Contacting Your Physician

Messages regarding acute or urgent issues will be addressed promptly.

Messages for routine matters can also be completed via our Patient Portal. Messages are given to physicians on a daily basis. Your doctor or a member of our medical staff will return your call. Please understand that to properly diagnose and treat most medical conditions an examination is necessary. If acutely ill, you will likely be instructed to go to your local Emergency Department.