After Hours Calls
For a life-threatening medical emergency, call 911 immediately, or use an urgent care facility if appropriate. If an emergency room visit is required, please use a hospital facility where our physicians are on staff, and call the office for instructions to reach the physician on call.
For urgent, after-hours matters, please call the office you visit most frequently. Upon calling the office, you will be directed to the PCCA physician on-call. The on-call physician will not authorize routine refills, provide pain medication or give test results, as they do not have access to your medical file.
For non-emergent matters, such as messages or questions for your provider, appointment requests or cancellations, prescription refills and samples, please use our Patient Portal. Portal messages will be returned by our staff the next business day, and frequently require less time on the telephone to complete your request. For patient’s who do not have access to our patient portal, each Pulmonary & Critical Care Associates, P.C., office is equipped with voicemail. Voicemail messages will be returned by a member of our staff the next business day.
Appointments and Refills
The easiest and quickest way to request or cancel an appointment, or to refill a prescription, is via our Patient Portal. The portal will ensure your requests are routed to, and addressed by, the appropriate PCCA staff. Using the patient portal for these requests allows you to communicate with the office any time of the day or night, rather than being restricted to “normal practice hours”.
When calling to make an appointment, you will be asked a series of questions about your condition. Please be specific when describing your symptoms. Please have your insurance information available when you call. You will be told if you need a referral from your primary care physician. If a referral is required, it is necessary that you have this information to us at the time of your visit.
If you are calling to refill a prescription, please call at least 48 hours in advance. When you call, you will be placed into our automated refill system. Please have the name and phone number of your pharmacy available, along with your prescription information.Your request will be reviewed by your physician, who can authorize the refill. Refill requests will be handled during routine business hours Monday through Friday.
Patients requesting samples may leave a message in our prescription refill queue. Please be aware that the pharmaceutical companies are providing us very few samples. Instead they are providing us with coupons and savings discounts that we will make available to you. If you have prescription coverage, you may be offered a prescription in lieu of samples.
Contacting Your Physician
Messages regarding acute or urgent issues will be addressed promptly.
Messages for routine matters can also be completed via our Patient Portal. Messages are given to PCCA physicians on a daily basis at the end of the day. Your doctor or a member of the PCCA medical staff will return your call. Please understand that to properly diagnose and treat most medical conditions an examination is necessary. If acutely ill, you will likely be instructed to go to your local Emergency Department.