Patient Portal FAQ

Below are some of the most Frequently Asked Questions pertaining to PCCA’s Patient Portal. Please contact one of our offices with any other questions and we will be happy to assist you.

What is a Patient Portal?

A patient portal is a secure online website that gives patients convenient, 24-hour access to personal health information from anywhere they have internet access. Pulmonary and Critical Care Associates has teamed up with Greenway Medical to offer our patients portal access through PrimePATIENT®.

Why is using a Patient Portal important?

Accessing your personal medical records through a Patient Portal can help you be more actively involved in your own health care. Accessing your family members’ health information can help you take care of them more easily. Also, patient portals offer self-service options that can eliminate phone tag with the office.

Is there a fee to use the Patient Portal?

No, the Patient Portal is a free service offered to our patients.

What software/hardware is required?

The patient portal is web-based, so most up-to-date versions of browsers such as Internet Explorer, Firefox, Chrome and Safari will allow you access.

How do I register for the Patient Portal?

To register for your Patient Portal account, you will need to make sure our office has your correct personal e-mail address on file. Once that is done, you will receive an e-mail invitation to create your account. Within that invitation e-mail there will be a Create My Patient Portal Account link. Clicking that link will take you to the portal signup page. Once there, you will answer a few security questions, review the terms of service, verify your username and create your password. It’s that easy!

Can my spouse and I use the same e-mail address to request an invitation?

Yes, you can use the same email for your Patient Portal invitations, but will need to create seperate accounts with unique usernames and passwords.

How do I access PrimePATIENT® ?

Your initial access to PrimePATIENT® must be done through the e-mail invitation you receive from our office. Subsequent visits can be done via our website or via the link within the e-mail notification you receive informing you that there is something new in your portal account.

Can I pay my bill online?

No, not at this time. Online bill paying will be offered in the future.

Can I ask an emergent question through the Patient Portal?

No, the Patient Portal is intended for non-emergency healthcare issues only. Please contact the office via telephone for urgent matters. If you are experiencing a medical emergency, call 911 or visit your nearest Emergency Room immediately.

How will I know if I have new information in my Portal account?

When a member of the Pulmonary and Critical Care Associates staff sends you a message on the portal, an e-mail will be sent to the e-mail address we have on file. This message will simply notify you that you have a new message in your portal. Within that e-mail will be a New Message link. By clicking on that link you will be taken to the login page for your portal. The contents of the message will not be viewable on this notification e-mail and will only be accessible after securely logging in to the portal.

Why don’t I receive e-mail notifications when new messages are sent to me?

If you think you are not receiving notification e-mails when a new message has been sent to you through the Patient Portal, first check your junk mail folder to make sure the notification has not been routed there in error. You may need to change a setting in your e-mail security so that the secure messages sent from the patient portal do not get stuck in your junk folder. The Patient Portal address is This is an outbound e-mail address only, please do not send e-mail to this address.

What do I do if I forget/misplace my username or password?

You can reset your password or username from the login page at any time by clicking the Forgot Your Password or Forgot Username link located below the Login button. Pulmonary and Critical Care Associates does not keep a record of usernames or passwords and will not be able to provide that information should it be misplaced or forgotten.